S01E04 · Season 1: Three Leaks
The Letter
The scariest thing in imaging arrives after the exam.
With Walt Okafor, Gerald, Monica Hale, Kenji Mori
S01E04 · The Letter
Transcript
Walt: The exam was perfect. The read was signed. And weeks later, the payer writes back.
Walt: Catalog. Birthday card for Ray. And then there's this one.
Gerald: Don't look at me. I just print them.
Walt: Nothing good has ever started with "Dear provider." The plan changed in March. The paperwork found out in June.
Monica: He reads those under a blanket. With a flashlight.
Monica: Walt. We've got Gravity now.
Kenji: Eligibility gets checked on a schedule now. Before the exam. Not after the letter.
Kenji: This one needed an authorization. Flagged Monday. Done by Tuesday.
Walt: Now we find out before the exam. It's very boring. I love it.
Gerald: Printed a letter today. It said "approved"!
Ray: Every exam you complete, you get paid for.
The Imaging Center
The episode
The exam was perfect and the read was signed. Weeks later, the payer writes back. Walt tells it as a horror film, and Gerald insists he only prints them.
Coverage and authorization gaps are flagged before the exam, for a person to resolve.
Coverage and authorization are fixed before the exam, not discovered after the claim.
- Financial clearanceAgentic
- Eligibility checks on a scheduleAutomated
Sunrise Imaging, its staff, its patients and Gerald are fictional. Any resemblance to your fax machine is a coincidence. Video made with AI. Gravity screens show demo data.