Running a successful diagnostic imaging center requires juggling a delicate balance: keeping schedules full, ensuring timely patient care, and managing the overwhelming demands of administrative workflows. When inefficiencies creep into the system—whether through cumbersome scheduling processes or the tedious maze of prior authorizations—they don’t just impact the bottom line; they ripple through the entire patient journey.
At the RSNA 2022 conference, one forward-thinking imaging center shared how they overcame these obstacles using Gravity Flow (Now Gravity Booking) and Gravity Auth, two powerful applications from Alpha Nodus’ Gravity Platform. The results weren’t just incremental—they were transformative.
The Pressure Points: A Familiar Struggle for Imaging Centers
For most outpatient imaging centers, the challenges are all too common. Open slots on the schedule go unfilled due to last-minute cancellations. Prior authorization delays force patients to reschedule, creating dissatisfaction and disrupting workflows. Meanwhile, call center staff are swamped with repetitive tasks, leaving little time for personalized service or strategic initiatives.
This imaging center was no exception. Their leadership team knew they needed a solution to move beyond manual processes and reactive problem-solving. They sought a way to proactively streamline operations, free up staff time, and deliver the kind of patient experience that fosters loyalty and trust.
The Solution: Automation Meets Intelligence
Enter Alpha Nodus’ Gravity Platform, a comprehensive suite of automation tools built specifically for the unique demands of healthcare providers. This imaging center deployed two cornerstone applications—Gravity Flow and Gravity Auth—to tackle their toughest challenges head-on.
Gravity Flow: Predicted no-shows and cancellations to fill the gaps in schedule
Gone are the days of missed opportunities from no-shows and last-minute cancellations. With Gravity flow, AI takes the reins to ensure every appointment slot is maximized.
• AI-Powered Scheduling: Predictive algorithms anticipate no-shows and dynamically reallocate those slots, ensuring that resources never sit idle.
• Automated Outreach: Automated outreach via Text and Voice to offer patients last minute slots to fix the schedule
• Multilingual Communication: Automated reminders in multiple languages help patients feel seen, understood, and engaged.
Impact: Within months, the imaging center experienced a 7% boost in slot utilization.
Gravity Auth: Mastering the Maze of Prior Authorizations
If there’s one aspect of healthcare that creates endless headaches, it’s prior authorizations. Gravity Auth automates every step of this intricate process, cutting through the red tape with precision and speed.
• Real-Time Authorization Checks: Staff can verify payer requirements instantly during booking, avoiding delays that often lead to cancellations.
• Document Automation: From retrieving progress notes to submitting proof of authorization, every step is handled seamlessly by AI.
• Error-Free Processes: Built-in compliance checks reduce denial rates by 25%, protecting revenue and ensuring smooth operations.
Impact: The imaging center saw a 50% reduction in workload, fewer rescheduling disruptions, and an additional 3% increase in patient volume.
The Results: From Struggling to Thriving
The combination of Gravity Flow and Gravity Auth didn’t just improve operations—it redefined them. Key outcomes included:
• Revenue Growth: With better utilization of appointment slots, annual revenue increased by an impressive $2.32 million
• Streamlined Costs: Automation cut administrative labor expenses by 30%, enabling the reallocation of resources to more strategic initiatives.
• Happier Patients and Staff: Patients enjoyed quicker care and fewer disruptions, while staff were freed from repetitive tasks, leading to higher morale and productivity.
Your Next Chapter of Operational Excellence
This imaging center’s journey shows what’s possible when you take a bold step toward automation. With Alpha Nodus’ Gravity Platform, they didn’t just solve problems—they unlocked new opportunities for growth, efficiency, and patient care.
Imagine what your center could achieve with the same tools. Whether you’re looking to reduce costs, increase revenue, or deliver an exceptional patient experience, Gravity is ready to help you get there.
