The Hidden Cost of Fax

Executive Summary

Diagnostic imaging centers frequently manage substantial volumes of patient-related documents, predominantly via fax. This practice, while commonplace, involves considerable hidden operational costs tied to manual processing. These costs include labor, management overhead, software, and error management.

This white paper evaluates these hidden costs through two case studies—a large imaging facility handling 100,000 exams annually and a smaller center processing 20,000 exams. Key findings reveal significant expenses: $225,000 annually for the larger facility and $55,750 for the smaller one when using U.S. labor. Outsourcing reduces these costs but introduces increased error risks.

Implementing Gravity Document Processing with AI significantly mitigates these issues by automating key tasks, reducing manual labor by up to 80%, and drastically minimizing errors. Cost analysis demonstrates dramatic savings, cutting total annual expenses down to $83,000 and $34,000 respectively for the two facilities.

Adopting Gravity’s AI-driven document processing empowers diagnostic imaging centers to redirect resources toward higher-value clinical and patient-focused activities, substantially enhancing efficiency, accuracy, and profitability.