Customer Enablement: Product Training and Adoption

About the role

Gravity, from Alpha Nodus, is the Agentic Operations System (AOS) for imaging. It gets the order, completes the exam and gets it paid, as one system. More than 460 imaging centers across the US run on it.

This role makes sure each of them gets the most from it. You'll know every release before anyone else, train the people who use Gravity every day, and help each center hand more of its work to Gravity, one workflow at a time.

You'll learn the work where it happens: at the customer's front desk, watching the job before you teach it.

What you'll do

• Learn every Gravity release hands-on, and try to break it, by the Friday it ships
• Spend time at customer sites to see the work and where it gets stuck
• Run go-lives, role-based training, refreshers, office hours and webinars
• Build training material: quick-reference guides and best-practice playbooks
• Hold scheduled check-ins with every account you own, with the numbers that show how it's going
• Give live demos at trade shows, customer sites and prospect meetings
• Spot where a customer has a problem Gravity already solves, and bring it to the account team
• Take customer feedback to engineering with specifics: how often it happens and what it costs the customer
• Represent Gravity at trade shows, industry events, podcasts, webinars and panels
• Tailor the story to the room, from the front desk to owners and executives
• Turn each talk into something the team can reuse: clips, guides and case studies

What you bring

• 2 to 5 years in a customer-facing software role: customer success, enablement, onboarding, implementation, solutions consulting or product training
• You've owned something measurable: accounts, a program, a curriculum or a metric
• A strong live presenter, on and off camera, with examples you can share
• Comfortable being a public face of Gravity
• A bachelor's degree
• A valid driver's license and a vehicle
• Able to work from our office in Sunrise, Florida, and travel 20 to 30 percent of the time
• You use AI tools in your own work, by choice, and can show how

Nice to have

• Experience in healthcare or diagnostic imaging
• Experience with AI products that do work for a team

Benefits

• 401(k)
• Health, dental and vision insurance
• Paid time off
• Flexible spending account